**Terms & Conditions**

By accessing and using our website (www.cozycloudz.co.uk) (the “Website”), you agree to the following terms and conditions (“Terms”), which include our Privacy Policy and any other policy referred to on this page. These Terms also apply to any contract between us for your purchase or our supply of any product listed on the Website.

This Website is owned and operated by Cozy Cloudz (“Cozy Cloudz”, “we,” or “us”) .

### Orders

By placing an order for the delivery of goods via the Website, you are making an offer to Cozy Cloudz to deliver the goods detailed in your order upon the terms described in your order. A contract between you and Cozy Cloudz for the sale and delivery of our goods will only exist once an order has been accepted, processed, and dispatched to you. Therefore, we reserve the right to cancel your order prior to dispatch. Prices and availability of goods are subject to change without notice.

Please note we cannot take orders over the telephone. All orders must be placed via the Website. If you would like to add products to your order, please place a new order for these items.

### Cancellations

We strive to process all orders as quickly as possible to ensure timely delivery. We regret that, in most circumstances, it is not possible to change or cancel your order once you’ve placed it.

If your order has already been dispatched or delivered and you would like to return any items, please follow the instructions on our Returns page. A legal right to change your mind and cancel your order within 14 days of receipt applies, allowing you to receive a refund for the canceled goods and any delivery charges paid (if a special delivery option was chosen, only our standard shipping charge will be refunded).

To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement via written confirmation. You may use the below template to do so: info@cozycloudz.co.uk

### Returns

If your order has already been dispatched or delivered, and you would like to return any items, please follow the instructions on our Returns page. We will refund any returns within 14 days of receiving them. If you have not received your refund within 28 days from when the return was sent or collected, please send us a copy of your proof of postage/collection.

### Delivery

A delivery charge will be added to your order value where applicable. You can find out more about our delivery options, prices, and services by visiting our Delivery page. Once your goods are dispatched, you will receive delivery information and/or a tracking link from our delivery partner.

All dates quoted for delivery are estimates only and may be subject to change. Cozy Cloudz cannot accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. Customers must be 18 years or older to accept and sign for our large item deliveries.

### Website

We reserve the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you, and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. We may change the Terms from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms have been changed.

### Payment

We currently accept payment by Visa, MasterCard, PayPal, and other secure payment methods. The account associated with your payment method will be charged at the time your order is accepted.

We use industry-standard Secure Sockets Layer (SSL) technology to encrypt your payment card details, ensuring your details are safe when you place an order. Once your order has been transferred to our order processing system, all credit card details are removed from the Website, and our sales order processing system and internal network are protected by the latest security technology.

### Estimated Delivery Dates (Pre-orders)

Where a popular product is out of stock, or the launch of a new product collection is imminent, we may offer you the opportunity to place a pre-order based on an estimated delivery date. To reserve the stock for you, we will take payment at the time you place your order. Although we endeavor to provide accurate estimated delivery dates, circumstances out of our control may cause these dates to change. Cozy Cloudz cannot accept liability for any loss or damage (whether direct or indirect) if an estimated due-in stock date changes.

### Product Descriptions

We take every care to ensure that our products are described as accurately as possible; however, we do not warrant that these descriptions are accurate. Where we become aware of any incorrect description, we reserve the right to correct any error or omission. While our photography is a close representation of a product’s color, we cannot accept responsibility for any variation in color caused by the equipment used to access the Website.

### Prices

All prices quoted on the Website are in [Insert Currency Here] and include applicable sales tax at the current rate. All prices are accurate at the time of online publication. We reserve the right to change our prices at any time.

### Discount Codes

Any discount codes available for use on our Website are subject to change at our discretion, and only one discount code can be applied per order. We reserve the right to exclude any items from live promotions and amend the expiry date without warning. Discount codes cannot be used on outlet, bundles, or furniture items (unless specified).

### Indemnity

By accessing and using the Website, you agree to indemnify us and keep us indemnified against all claims, costs, damages, actions, expenses, losses, and liabilities incurred as a result of your use of the Website.

### Disclaimer & Limitations of Liability

To the fullest extent permitted by law, Cozy Cloudz’s liability for breach of an implied warranty or condition is limited to the resupply of the goods and/or services or payment of the costs of having those goods and/or services resupplied. We accept no liability for any loss whatsoever (including consequential loss suffered by you) arising from products we have supplied.

While Cozy Cloudz endeavors to ensure that the information on the Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness, and Cozy Cloudz will not be responsible for any errors or omissions or for the results arising from the use of such information. Cozy Cloudz will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing or any failure to perform any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

### Intellectual Property

The content on the Website (including logos, images, text, and other materials) is the copyright, trademark, or registered trademark of Cozy Cloudz, its content and technology providers, or their respective owners. All rights reserved. The copying, modification, distribution, reproduction, or incorporation into any other work of the content on the Website in any form is prohibited.