**Delivery Policy**

At Cozy Cloudz, we strive to ensure that your shopping experience is smooth and your products are delivered promptly and securely. Please review our delivery policy to understand how we handle the shipping of your orders.

### 1. Delivery Locations

Currently, we deliver to addresses within the United Kingdom. If you are located outside of the UK and are interested in purchasing our products, please contact us at info@cozycloudz.co.uk for further assistance.

### 2. Delivery Charges

Delivery charges are calculated based on the size, weight, and destination of your order. The delivery cost will be clearly displayed during the checkout process before you confirm your order. Please note that certain products may incur additional delivery fees due to their size or special handling requirements.

### 3. Delivery Times

Our goal is to deliver your order as quickly as possible. Estimated delivery times will be provided at checkout and are based on the product’s availability and your delivery location. Once your order has been dispatched, you will receive an email with tracking information so you can monitor the status of your delivery.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as courier delays, holidays, or adverse weather conditions.

### 4. Delivery Partners

We work with reputable delivery partners to ensure that your products arrive safely and on time. For larger items, such as beds and mattresses, we may use a two-man delivery service to ensure the safe handling and placement of your order within your home.

### 5. Large Item Deliveries

For large items that require special delivery arrangements, our delivery partner will contact you to schedule a convenient delivery time. Please ensure that someone is available to receive the delivery and sign for the items. You must be 18 years or older to accept and sign for large item deliveries.

If you need to reschedule a large item delivery, please contact us as soon as possible. Please note that rescheduling may result in additional delivery fees.

### 6. Delivery Access Requirements

For the delivery of large items, please ensure that the delivery area is clear and accessible. Our delivery team may not be able to deliver large items to locations that are not easily accessible or that present safety hazards. If delivery access is not possible, you may need to arrange an alternative delivery location or accept delivery to the nearest accessible point.

### 7. Missed Deliveries

If you miss a scheduled delivery, our delivery partner will attempt to contact you to reschedule. Please note that missed deliveries may incur additional charges, and your order may be returned to us if delivery cannot be completed after multiple attempts.

### 8. Pre-Orders and Backorders

For items that are on pre-order or backorder, we will provide an estimated delivery date at the time of purchase. While we strive to meet these dates, there may be delays due to unforeseen circumstances. We will keep you informed of any changes to your estimated delivery date.

### 9. Damaged or Incorrect Deliveries

If your order arrives damaged or incorrect, please contact us immediately at info@cozycloudz.co.uk with your order details and photos of the issue. We will work with you to resolve the issue as quickly as possible, including arranging for a replacement or refund where appropriate.

### 10. Delivery to Multiple Addresses

If you wish to send products to multiple addresses, please place a separate order for each delivery address. We do not offer split delivery within a single order.

### 11. Delivery of Smaller Items

For smaller items, we typically use standard courier services. These deliveries will not require a scheduled delivery time and will be delivered to your door. If no one is available to accept the delivery, our courier partner may leave the package in a safe location or return it to their depot for redelivery.

### 12. International Deliveries

As of now, we do not offer international shipping. If you reside outside the UK and wish to purchase our products, please contact us at info@cozycloudz.co.uk to discuss potential options.

### 13. Changes to Delivery Policy

We reserve the right to update or change our Delivery Policy at any time. Any changes will be posted on this page, and where appropriate, notified to you by email. Please check this page regularly to stay informed of any updates.

### 14. Contact Us

If you have any questions or concerns about our delivery process, please don’t hesitate to reach out to us at info@cozycloudz.co.uk. We’re here to help ensure your products arrive safely and on time.

Thank you for shopping with Cozy Cloudz!