**Help & FAQ**

Welcome to the Cozy Cloudz Help & FAQ section. Here you’ll find answers to common questions about our products, services, and policies. If you don’t find the answer you’re looking for, feel free to contact us at info@cozycloudz.co.uk.

### 1. Orders

**Q: How do I place an order?**
A: To place an order, simply browse our Website (https://cozycloudz.co.uk), select the products you’d like to purchase, and add them to your cart. Once you’re ready, proceed to checkout and follow the prompts to complete your order.

**Q: Can I make changes to my order after it’s been placed?**
A: Unfortunately, once an order has been placed, it cannot be modified. If you need to add more items, please place a new order.

**Q: How can I cancel my order?**
A: If you need to cancel your order, please contact us as soon as possible at info@cozycloudz.co.uk. If your order has already been processed or dispatched, you may need to follow our returns process.

### 2. Payment

**Q: What payment methods do you accept?**
A: We accept payment by Visa, MasterCard, PayPal, and other secure payment methods. Payment is processed at the time your order is accepted.

**Q: Is it safe to use my credit/debit card on your Website?**
A: Yes, we use industry-standard Secure Sockets Layer (SSL) technology to encrypt your payment card details, ensuring your details are safe when you place an order.

### 3. Shipping & Delivery

**Q: How much does delivery cost?**
A: Delivery charges vary depending on the size and destination of your order. You can view delivery options and prices during the checkout process or visit our Delivery page for more information.

**Q: How long will it take to receive my order?**
A: Delivery times vary based on your location and the products ordered. Once your order is dispatched, you’ll receive a tracking link to monitor your delivery.

**Q: Do you offer international shipping?**
A: Currently, we only ship within the UK. If you are located outside the UK and are interested in our products, please contact us at info@cozycloudz.co.uk for further information.

### 4. Returns & Refunds

**Q: What is your return policy?**
A: If you are not satisfied with your purchase, you can return it within 14 days of receipt for a refund. Please ensure the item is in its original condition and packaging. For more details, please visit our Returns page.

**Q: How do I return an item?**
A: To return an item, please follow the instructions on our Returns page. You may need to cover the return shipping costs unless the item is faulty or incorrect.

**Q: When will I receive my refund?**
A: Refunds are typically processed within 14 days of us receiving the returned item. If you have not received your refund within 28 days, please contact us with your proof of return.

### 5. Products

**Q: What materials are your beds made from?**
A: Our beds are crafted from high-quality wood, sourced responsibly to ensure durability and sustainability.

**Q: Can I customize the size of the bed?**
A: Currently, we offer standard sizes for all our beds. If you require a custom size, please contact us at info@cozycloudz.co.uk to discuss your needs.

**Q: Do your beds come with a warranty?**
A: Yes, all our beds come with a [Insert Warranty Period] warranty that covers manufacturing defects. Please refer to our Warranty page for more details.

### 6. Recycling & Disposal

**Q: Do you offer a mattress recycling service?**
A: Yes, we offer a Mattress Recycling Service for an additional fee. This service is available when you purchase a new mattress from Cozy Cloudz. Please add the service to your basket before completing your order.

**Q: What happens if my old mattress is not in suitable condition for recycling?**
A: If your old mattress is deemed unsuitable for recycling by our delivery partner, the £30.00 fee for the recycling service will not be refunded. Please ensure your mattress is in a condition that meets our recycling criteria.

### 7. Website & Account

**Q: Do I need to create an account to place an order?**
A: No, you can place an order as a guest. However, creating an account allows you to track orders, save your preferences, and enjoy a faster checkout experience on future purchases.

**Q: How can I reset my password?**
A: If you’ve forgotten your password, click on the “Forgot Password” link on the login page, and follow the instructions to reset it.

**Q: How can I contact customer support?**
A: You can contact our customer support team at info@cozycloudz.co.uk. We’re here to help with any questions or concerns you may have.

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If you have any additional questions or need further assistance, please don’t hesitate to reach out to us at info@cozycloudz.co.uk. We’re always here to help!